Due to the EU Consumer Rights Directive, there is a right of withdrawal for consumers in distance selling transactions in all EU member states. The EU Directive applies only to contracts between traders and consumers (B2C) and gives consumers certain rights, which are fully harmonized unless otherwise provided in the individual provisions of the Directive. In Austria, the Consumer Rights Directive has been implemented primarily in the form of the Distance and Foreign Transactions Act (FAGG). Some provisions were inserted directly into the Consumer Protection Act (KSchG).
The Directive does not apply to B2B transactions. Therefore, there is no such statutory right of withdrawal in the B2B sector.
Since our offer is directed exclusively to business customers, we exclude a right of withdrawal for consumers in distance selling transactions.
Should you wish to change or cancel your order, we will be happy to comply with your request if your order has not yet caused any personnel or material expenses.
Please use our contact form in this case.